RCM Services

The Money Is In The Claims That Came Back

Aged AR and denied claims worked to resolution. Not logged, not reported, not left to age out. This is revenue you have already earned.

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Week 1

we start on claims sitting past ninety days, not on a process map

Every claim

worked to resolution or a clear written reason it cannot be

By dollars

denial reasons ranked by what they cost you, not by how often they occur

Month to month

thirty days notice. No setup fee and no exit fee.

What you get

WHAT WE TAKE ON

Most practices do not lose money on one big problem. They lose it in a hundred small ones. An appeal that missed the filing window. A denial reason that repeats every month because nobody had time to find the pattern. An AR bucket that quietly aged past the point of recovery. Luxen works your denied and aged claims to resolution, then fixes the upstream cause so the same claims stop coming back.

Who this is for

Practices sitting on aged AR they have mentally written off, practices whose denial rate has crept up without explanation, and practices leaving a billing company that reported denials without ever appealing them. Speak to our team and find out more.

READY TO SEE THE NUMBERS?

No commitment. We will tell you honestly whether we are the right fit for your practice.

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The full cycle

Three core capabilities

01

Aged AR recovery, worked by bucket

We start with what is oldest and most recoverable, working 90, 120 and 180 day buckets systematically rather than skimming the easy wins. You see what came back and what did not, every month.

02

Denial management and appeals

Every denial is categorised, worked and appealed inside the filing window where it is worth appealing. Where it is not, you get told why rather than watching it sit in a queue.

03

Root cause fixes, not just rework

Rework is a treadmill. We track which denial reasons repeat, trace them back to eligibility, coding or documentation, and fix the cause so the same claim stops being denied next month.

Certified coders, AI assisted

Pattern detection across every claim you file

A person working denials one at a time sees individual problems. Reviewing every claim you file together surfaces the pattern: the one payer, the one code, the one missing modifier that accounts for most of your lost revenue. We use automation to find the pattern and certified coders to fix it. That is the difference between recovering this month and stopping the leak.

Appointment Scheduling
Appointment Scheduling
Eligibility Verification & Prior Authorization
Medical Coding
Charge Entry & Demographic Entry
Claim Submission
Payment Posting
Denial Management
Account Receivables
Reports & Analytics
Credit Balance, Insurance & Patient
Provider Enrollment & Credentialing
Patient Statements Processing

Process We Follow

FAQ

Common questions, straight answers

Can we start with only our aged AR?

Yes, and most practices do. It is the fastest way to see a return and the cleanest way to judge how we work before handing over anything else. Check the process out!

How far back is worth chasing?

It depends on your payer mix and their timely filing limits. We tell you on the review call which buckets are genuinely recoverable and which are not, rather than billing you to chase claims that are already dead. Our team can advice you on a case by case basis too!

How is AR recovery priced?

Usually differently from ongoing billing, because the work profile is different. We scope it against the size and age of the AR on the first call.

How do we know you can actually recover it?

Ask for the evidence rather than taking our word for it. A dental practice recovered $86,000 in written-off restorative claims and an ambulance company cut days in AR from 71 to 38, both written up with what we found and what changed. Our research covers the denial and AR patterns we see across accounts, written by the people working the claims rather than by a content agency. Read them, then send us your AR ageing and judge us on what we say about it.

Do you work with practices in our state?

Yes. We work with practices across the United States, and payer rules, filing windows and managed care plans differ enough by state to matter. Where we have written up the local picture in detail, you can read it here:

If your state is not on the list yet, we still work there. Tell us your state and payer mix on the call and we will tell you what we already know about it.

Tell us what is sitting past ninety days

Book a 15 minute billing review. We look at your AR ageing and your denial reasons and give you a straight answer on what is recoverable and what is not.

Book a Billing Review