How It Works

YOUR CLAIMS ARE MOVING IN WEEKS, NOT MONTHS

A 15 minute call is all it takes to start. No system migration, no recruiting, no onboarding burden on your front desk.

The process

Simple start.
Immediate value.

Four steps from billing review to us owning your revenue cycle.

1. BILLING REVIEW (15 MIN)

We look at your AR ageing and your top denial reasons. You leave the call knowing what is actually costing you, what we would work first, and what it would cost. Book now!

2. BAA AND ACCESS

We sign the business associate agreement, get access to your practice management system and payer portals, and confirm your specialty and payer mix. Nothing migrates and nothing changes for your front desk.

3. AGED AR FIRST

Week one we start on claims sitting past 90 days, because that is revenue you have already earned. You see money come back before you see a full billing cycle.

4. THE DAILY CYCLE, MONTH AFTER MONTH

Eligibility, coding, submission, rejections, appeals and AR follow-up. Every month you get collections, clean claim rate, denial reasons ranked by dollars, and days in AR.

What's different

NOT JUST WHAT WE SUBMIT.

Each of these is in place inside your first 30 days.

DENIALS WORKED, NOT LOGGED

CERTIFIED CODERS ON YOUR SPECIALTY

REPORTING RANKED BY DOLLARS

Live in

REVIEW → BAA → WORKING CLAIMS

NO SYSTEM MIGRATION

A NAMED TEAM, NOT A QUEUE

AI ON ELIGIBILITY AND SCRUBBING

FAQ

Common questions, straight answers

Everything you need to know about working with Luxen.

How quickly can we get started?

Most practices have us working claims within 2 weeks of the review. That covers the BAA, system access and payer portal credentials. Learn more about our 'Full Service Medical Billing' service.

Do we have to switch practice management systems?

No. We work inside whatever you already run. Switching is expensive and it is not a prerequisite for fixing collections. Learn more about us here.

What if we already have an in-house biller?

Plenty of practices keep theirs. Some move that person onto patient-facing work and hand us the claims, some split the function. We will tell you which fits after we see your numbers.

Can we start with just our aged AR?

Most practices do. It pays for itself fastest and it lets you see how we work before handing over the daily cycle. Book a Billing Review to nail down the first steps.

What does AI assisted actually mean here?

It means eligibility checks, claim scrubbing and follow-up sequencing run automatically, so our coders spend their hours on coding, appeals and payer logic. Every claim decision is made by a certified person. Check out our Research section to see how this is done.