Patient Balances, Collected Without Damaging The Relationship
Statements that make sense, balance questions answered properly, and payment plans that people actually complete. Handled by people who understand the bill.
statements patients can read without calling to ask what they mean
patient contact handled to the standard you set, in your practice name
the people answering balance questions are the people who worked the claim
thirty days notice. No setup fee and no exit fee.
WHAT WE TAKE ON
Patient responsibility is now a large share of most practice revenue and it is the part practices are least set up to collect. Statements go out that nobody understands, calls come in that nobody has time to answer properly, and balances age out because chasing them felt uncomfortable. Luxen handles statements, balance questions and payment plans as part of the cycle, with the same team that worked the claim, so a patient asking why they owe something gets a real answer.
Practices with growing patient responsibility balances, practices whose front desk is fielding billing calls they cannot answer, and practices that have avoided chasing patient balances because it felt like it would cost them the relationship.
READY TO SEE THE NUMBERS?
No commitment. We will tell you honestly whether we are the right fit for your practice.
Book a Billing ReviewThree core capabilities
Statements that explain themselves
Clear statements showing what insurance paid, what it did not, and why the remaining balance is what it is. Fewer confused calls and faster payment, because the bill answers the obvious question.
Balance questions answered properly
Patient billing calls handled by people who can see the claim, the adjudication and the payer response. Not a script, not a transfer, and not a promise to call back.
Payment plans that get completed
Plans set at amounts people can realistically sustain, tracked to completion, with missed payments followed up early rather than after the balance has aged out of reach.
Automated reminders, human conversations
Statement runs, payment reminders and plan follow-ups are automated, which is why they actually happen on schedule instead of when someone finds the time. The conversations stay human. A patient who is confused, disputing a charge or asking for more time gets a person, because that is the moment your reputation is either kept or lost.
Process We Follow
Common questions, straight answers
Will patients know they are talking to an outside company?
We work in your practice name, to the standard and tone you set. From the patient's point of view this is your billing office, because functionally it is.
Do you send accounts to collections?
Only if you tell us to, and only on your criteria. That decision is yours and we would not make it on your behalf.
How aggressive is the follow-up?
As firm as you want it and no firmer. You set the cadence and the tone. Most practices find that early, clear and polite outperforms late and forceful anyway.
Can we use patient billing on its own?
It works best alongside claims work, because answering a balance question properly means seeing what the payer did. We will be honest on the call about whether a standalone arrangement would serve you well.
What are other services you offer?
We offer the following services:
Do you work with practices in our state?
Yes. We work with practices across the United States, and payer rules, filing windows and managed care plans differ enough by state to matter. Where we have written up the local picture in detail, you can read it here:
If your state is not on the list yet, we still work there. Tell us your state and payer mix on the call and we will tell you what we already know about it.
Find out what your patient balances are really worth
Book a 15 minute billing review. We look at your patient AR alongside your payer AR and tell you what is realistically collectable.
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