Your Ecommerce Operations Off Your Plate
customer service tickets handled per month by a single VA
flat monthly rate for a full-time dedicated ecommerce VA
VA is fluent in Shopify, Amazon, and your CS platform from day one
of ecommerce operator time goes to operational work, not growth
Your VA handles the full operational layer
A Luxen Talent ecommerce VA handles the full operational stack your brand runs on. Customer service ticket management, product listings and optimization, order management, inventory tracking, marketplace coordination, and supplier communication. They arrive pre-trained on Shopify, Amazon Seller Central, Gorgias, and your specific stack. AI agents for CS automation are deployed in month one.
DTC brand operators, Amazon sellers, multi-channel ecommerce businesses, and ecommerce agencies managing client operations who need execution bandwidth without growing headcount.
Ready to delegate?
Start with a 30-minute discovery call
No commitment. We will tell you honestly if we are the right fit for your business and your workflow.
Book a Discovery CallThree core capabilities
Customer service at scale
Full ticket queue management across email, chat, and marketplace messaging. Your VA drafts responses, escalates edge cases, and maintains your brand voice across every channel. AI-assisted for maximum throughput.
Listings and marketplace management
Product listing creation and optimization, inventory updates, order management, and multi-channel coordination across Shopify, Amazon, Etsy, and any marketplace you sell on.
AI-powered CS and operations automation
Your VA builds AI agents that classify tickets, draft personalized responses, flag order anomalies, and generate listing copy. The repetitive operations work runs automatically so your VA focuses on what requires judgment.
CS automation that sounds like your brand
Your ecommerce VA does not just answer tickets. They build a Claude skill trained on your brand voice that drafts responses to your top ticket categories automatically. By month two your first-response time drops and your VA is handling three times the volume with the same hours.
Tools every Luxen VA ships with
Common questions, straight answers
What ecommerce platforms does my VA already know?
Shopify, Amazon Seller Central, Etsy, eBay, WooCommerce, Gorgias, Zendesk, Freshdesk, and most major ecommerce and CS platforms. If you use a different tool, your VA onboards to it in the first week.
Can my VA manage our customer service independently?
Yes. Your VA handles the full ticket queue within the response guidelines you set. You define what requires escalation and what they handle independently.
Can a single VA handle both CS and operations for a high-volume brand?
A full-time VA at 40 hours per week can handle both for most brands under a few thousand orders per month. For high volume, we can discuss a second VA or a focused scope split.
How does my VA handle peak sales periods like Black Friday?
We plan ahead. In the weeks before peak periods your VA builds the additional CS templates and automation needed to handle volume spikes. Most clients see their best-managed peak periods after working with their VA for three or more months.
Ready to get your operations off your plate?
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