A free clinic to help small Maine practices get paid what insurers owe them

Why we run this

Luxen is a medical billing company. We do this work commercially for practices above $1M in annual revenue. The clinic is that same work, given free to the practices below that line, which are the ones least likely to ever hire a billing company.

We work with practices across the country. We have been running free Medical Billing Clinics for some time now and this is the first time we are bringing one to Maine. Providers have found tremendous value in it and we hope you do too.

What the clinic covers

Ninety minutes, worked from your own claims rather than from slides. You will be in a small breakout group with a member of our team, not sitting through a webinar.

• When a payer owes you interest, and how to ask for it. Under 24-A M.R.S. section 2436 a Maine insurer has 30 days from proof of loss to pay, and an undisputed claim left unpaid past that accrues interest at 1.5 percent per month, which is 18 percent a year. Almost no practice claims it.
• Medicare crossovers and secondary claims. Maine has the oldest population in the country, so Medicare is a larger share of the average practice's revenue here than almost anywhere else. That makes crossover and secondary billing the single biggest place Maine practices leak money.
• Which denials are worth appealing. How to rank open denials by dollar value and remaining deadline instead of working them in the order they arrived.
• Credentialing a new provider without losing months of insured visits to paperwork.
• The three or four root causes behind most of your denials, and how to fix them upstream so the same claims stop coming back.

What you leave with

• Appeal letter templates for the most common denial reasons.
• A filing deadline calendar covering MaineCare and the commercial carriers Maine practices actually bill.
• A written list of which of your own claims we believe are still recoverable, and what to file for each.

All of it is yours to use whether or not you ever speak to us again. If it were only useful with us doing the work, it would not be a giveaway.

Who can attend

Maine medical and dental practices with under $750,000 in annual revenue. In practice that is one and two provider offices with no dedicated biller, where appeals compete with everything else on the office manager's desk.

Bring whoever actually touches billing. That is often the practice manager rather than the provider.

There are 20 places and registration closes on Friday, September 26. No sales call is required to attend, and we will not schedule one unless you ask.

Why Maine practices lose money in a particular way

Maine's commercial market is short and concentrated. Most practices bill Anthem Blue Cross and Blue Shield of Maine, Harvard Pilgrim, Community Health Options and Aetna, alongside MaineCare, the state's Medicaid programme run by the Office of MaineCare Services. A single carrier's policy change moves your denial rate quickly, because there is no diversified book of business to absorb it.

Maine law puts a price on a late claim, and it is high. Under 24-A M.R.S. section 2436, an insurer has 30 days from receipt of proof of loss to pay. If the insurer asks in writing for more information inside that window, the clock restarts from the date it receives that information. An undisputed claim still unpaid after the deadline accrues interest at 1.5 percent per month, which is 18 percent a year. The statute also makes an insurer liable for reasonable attorney's fees where overdue benefits are recovered through legal action. Very few practices track which of their claims have crossed that line, and almost none ask for the interest.

The demographic problem. Maine is the oldest state in the country by median age, and about 1.4 million people are spread thinly across a large rural area. For most Maine practices that means a payer mix weighted heavily toward Medicare, a high volume of crossover and secondary claims, and long distances between a practice and anyone who knows how to work them. Crossover claims are where we find the most recoverable money in states like this: the primary pays, the secondary claim never gets worked, and the balance quietly moves to the patient.

For reporters

In one sentence: a medical billing company is working unpaid insurance claims for free for 20 small Maine medical and dental practices, and the practices keep everything recovered.

Why it matters to readers: when a small practice cannot get an insurer to pay, that balance often lands on the patient's bill. Patients end up owing money their insurance should have covered.

The facts: free, Wednesday October 1 2026, 20 at 2 PM EST, open to Maine medical and dental practices under $750,000 in annual revenue, registration closes Friday September 26.

Contact: Shivam Pujara, 413 445 1050. Happy to explain how a denied claim turns into a patient bill, connect you with a participating practice, or share what we find across all twenty practices afterwards. Photo and logo available on request.

Questions

Is it really free? Yes. No fee, no card, and no sales call is required to attend. This is our way to give back to the community and raise awareness on the correct practices for small clinics.

What do I need to bring? Your unpaid and denied claims, or an AR ageing report if you can pull one. The more you bring, the more useful it is.

Is it a webinar? No. You will be put into a small breakout group and work through your own claims with someone from our team.

What if we are already with a billing company? You can still come. Some of what we find will be things to take back to them.

Is my practice too small? Almost certainly not. The clinic exists specifically for practices too small to justify a billing company.

What happens to our data? We sign a business associate agreement before seeing anything containing protected health information, and healthcare work runs on HIPAA-compliant tooling.

Register, or ask first

Twenty places, and registration closes on Friday, September 26. If you would rather ask something before signing up, call Shivam Pujara on 413 445 1050.

We request that if you are a clinic doing much more than a million dollars in revenue you do not take up a spot for this workshop since it is exclusively focused on clinics who are smaller in nature.